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Customer Service Woes

Customer service is one of the biggest paradox of our times. The more we move towards self-service, chatbots, the more we have to interact with humans. The more we interact with humans, the more it feels we are talking to machines. It is a vicious circle all of us want to avoid. Lately, I haveContinue reading “Customer Service Woes”

Bhutan – Happiness Indexed

A country that pioneered the concept of Gross National Happiness. This little Himalayan Kingdom will leave you mesmerized with its beauty and hospitality.


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