Customer service is one of the biggest paradox of our times. The more we move towards self-service, chatbots, the more we have to interact with humans. The more we interact with humans, the more it feels we are talking to machines. It is a vicious circle all of us want to avoid. Lately, I haveContinue reading “Customer Service Woes”
What do you mean by growth? As a Growth Marketing Consultant, whenever I ask my clients this question, they usually get perplexed. A: Growth means I want to grow, move ahead, and make more money. How hard it is to get? Q: Very well, seems like you are clear. So, you must have thought ofContinue reading “Growth Marketing: Questions to ask yourself”
What is Customer Experience Strategy? How to build your Customer Experience Strategy? Where to start? Read on to get answers.
A country that pioneered the concept of Gross National Happiness. This little Himalayan Kingdom will leave you mesmerized with its beauty and hospitality.
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