Customer service is one of the biggest paradox of our times. The more we move towards self-service, chatbots, the more we have to interact with humans. The more we interact with humans, the more it feels we are talking to machines. It is a vicious circle all of us want to avoid. Lately, I haveContinue reading “Customer Service Woes”
What is Customer Experience Strategy? How to build your Customer Experience Strategy? Where to start? Read on to get answers.